Last Updated: November 27, 2025

At Labume, we are committed to providing premium culinary products. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Our Return & Refund Policy is valid for 30 days from the date you receive your order. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unopened, and in the same condition that you received it.
  • Packaging: It must be in the original packaging with all seals and safety labels intact. Due to the nature of our products (compressed gas), we cannot accept returns of opened or punctured cylinders for safety reasons.
  • Proof of Purchase: A receipt or proof of purchase (Order Number) is required.

Non-Returnable Items:

  • Final Sale items: Only regular-priced items may be refunded. Clearance or “Final Sale” items cannot be returned.
  • Gift Cards.

2. Return Process

Please do not send your purchase back to the manufacturer without contacting us first.

  1. Request a Return: Email our customer service team at help@Labume.com with your Order Number and the reason for the return. If the item is damaged, please attach photos.
  2. Authorization: If your return is approved, we will send you a Return Authorization and instructions on how to send your package.
  3. Ship the Item: Pack the item securely to prevent damage during transit.

Return Address:
Please mail your product to:
Labume Returns Dept.
5300-A Westpark Dr SW STE A
Atlanta, GA 30336
United States

3. Shipping Costs

  • Defective or Wrong Item: If you received a defective, damaged, or incorrect item, Labume will cover the return shipping costs. We will provide you with a prepaid shipping label.
  • Change of Mind: If you are returning an item due to a change of mind, personal preference, or ordering the wrong size, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Note: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected at our Atlanta facility:

  1. We will send you an email to notify you that we have received your returned item.
  2. We will also notify you of the approval or rejection of your refund based on the condition of the goods.
  3. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

Late or Missing Refunds:
If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at help@Labume.com.

5. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Contact Us

For more information about our return practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Labume
Email: help@labume.com
Phone: +1 7869175191
Address: 5300-A Westpark Dr SW STE A, Atlanta, GA 30336, United States